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Step by step guide to help you through those initial few days after someone passes

Updated: Sep 19



Losing someone you care about is one of the most difficult and emotional experiences anyone can go through. It’s overwhelming, and in the midst of grief, you may not know what steps to take immediately after a death. Here’s a sensitive guide to help navigate the practical aspects of handling a death, whether it happens at home, in a hospital, or somewhere unexpected. Please remember to reach out to support networks as you go through this process—you don’t have to do it alone.

1. Take a Moment to Breathe and Grieve

The immediate reaction when someone dies is often shock, denial, or confusion. Give yourself permission to pause and process what has happened. It’s okay to cry, feel numb, or experience a whirlwind of emotions. This is a tender time, and your mental and emotional health is just as important as anything else.

2. Contact Emergency Services (If Necessary)

If the person dies at home or in a location where no medical professional is present:

  • Call 999 or the local emergency number immediately. Explain the situation and let them know the person has passed away.

  • If they were under hospice care, contact the hospice nurse instead of 999. Hospice professionals are trained to manage death at home and will guide you through the next steps.

The emergency responders may ask questions, examine the deceased, and officially declare the time of death. If the death was expected (due to a terminal illness), the process is typically straightforward. In unexpected deaths, there may be further investigation.

3. Notify Close Family and Friends

Once the initial formalities are done, begin notifying the immediate family and close friends. This can feel overwhelming, so consider asking someone you trust to help you with the calls or messages. When telling people, be mindful of their emotional reactions and give them space to process the news in their own way.

4. Arrange for the Body to Be Taken to a Funeral Home

In most cases, the body will need to be transported to a funeral home or morgue. If the death occurs at a hospital or under hospice care, they’ll likely handle this for you. If the death occurred at home or elsewhere, you’ll need to contact a funeral home or a local mortuary service to arrange for transportation.

  • Choose a funeral home if the deceased hasn’t already made arrangements. You might want to take time for this decision, but the transfer should happen within a few hours.

  • Autopsy or Coroner involvement: If the death is sudden or unexplained, the coroner may be called to determine the cause of death, which could delay the transfer.

5. Gather Important Documents

You’ll need specific documents to manage the person’s affairs and begin the process of settling their estate:

  • Death Certificate: You will need multiple copies of the death certificate for various legal and administrative processes, such as handling finances or insurance claims. The funeral home usually helps you obtain this.

  • Will and Testament: If there’s a will, locate it. It outlines how the deceased’s assets should be distributed. If there is no will, state laws will determine the distribution.

  • Identification and Insurance Papers: Locate the deceased’s identification, health insurance information, and life insurance policies if applicable. These will be needed in the coming days.

6. Contact the Deceased’s Employer, Insurance Companies, and Banks

After a death, there are numerous organizations that need to be informed:

  • Employer: Notify the employer if the deceased was still working. They can help with any employment benefits, such as life insurance or pensions.

  • Insurance Companies: Contact the health and life insurance companies to start the claims process. This can help cover funeral costs or provide financial support.

  • Financial Institutions: Banks and creditors will need to be informed to freeze accounts and prevent fraudulent activity. This is often done by providing a copy of the death certificate.

7. Make Funeral or Memorial Arrangements

You don’t have to rush to plan a funeral or memorial immediately. However, you’ll need to think about what type of service or memorial the deceased or family members might want. This can include:

  • Traditional Funeral Service: This typically involves a ceremony, followed by burial or cremation. Funeral homes can help guide you through the process.

  • Cremation or Burial: Decide whether the deceased will be cremated or buried. If the person has not made their wishes clear in a will or pre-arranged plan, this decision might fall on close family members.

  • Memorial Services: Some families prefer to hold a service after cremation or burial. This could be a simple gathering or a more elaborate ceremony.

  • Respecting Wishes: If the deceased had specific wishes regarding their funeral or memorial, try to honor them as closely as possible.

8. Handle Immediate Practicalities

There are some tasks that might not seem important but need to be done after someone dies:

  • Stop Services and Subscriptions: You may need to cancel utilities, phone services, or subscriptions the deceased had. Notify the post office to forward mail to the person handling the estate.

  • Secure the Property: If the person lived alone, make sure the home is secure. Arrange for someone to check in on the property or pet-sit if necessary.

9. Seek Support for Grief

After the practical tasks are completed, the weight of grief might settle in. It’s important to seek support, whether from close friends, family, or professional counselors. Grief is deeply personal, and there is no “right” way to go through it. Consider joining a grief support group if you feel overwhelmed or alone in your mourning process.

10. Take Care of Yourself

In the days following the death, you’ll likely feel emotionally and physically exhausted. It’s essential to take care of yourself, even if it feels difficult. Try to rest, eat, and seek comfort from those around you. Don’t hesitate to ask for help if you need it.

Losing someone is one of life’s hardest challenges, and it’s okay to feel lost or uncertain about what to do. Remember to lean on others during this time, and take things step by step. You don’t need to go through this process alone—there is support out there, both practical and emotional. Take care of yourself, and allow yourself the space to grieve.

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